At Primary Care, we are committed to protecting the privacy and confidentiality of our users. This Privacy Policy explains how we collect, use, and safeguard the information you provide to us. By using our services, you consent to the practices described in this policy.

1. Information We Collect

We may collect the following types of information:

• Personal Information: Name, email address, contact details, medical records, billing information, and any other data you provide during registration or use of our services.
• Non-Personal Information: Data that does not personally identify you, including browser type, IP address, and usage data for system analytics.

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our hospital management services.
• Manage patient records, appointments, billing, and other healthcare operations.
• Respond to inquiries and provide customer support.
• Send notifications and updates related to our services.
• Ensure compliance with applicable laws and regulations.

3. Data Security

We take the security of your information seriously and implement industry-standard security measures to protect against unauthorized access, alteration, or destruction of personal data. These include encryption, secure servers, and regular security audits.

4. Sharing Your Information

We do not sell, rent, or share your personal information with third parties except in the following circumstances:

• To authorized healthcare providers involved in your care.
• When required by law or to comply with legal processes.
• To trusted third-party service providers who assist us in operating our system, provided they agree to keep your data confidential.

5. Cookies

Our website may use cookies to enhance your browsing experience. Cookies are small files stored on your device that help us remember your preferences and improve site performance. You can disable cookies through your browser settings, but this may affect your ability to use certain features.

6. Data Retention

We retain personal information only for as long as necessary to provide our services and comply with legal obligations. Once data is no longer required, we will securely delete or anonymize it.

7. Your Rights

You have the right to:

• Access, update, or delete your personal information.
• Withdraw consent to data processing at any time.
• Request a copy of your data in a structured, commonly used format.
• Lodge a complaint with a data protection authority if you believe your rights are being violated.

8. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any significant changes via email or through our website.